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Telephone/Skype Consultations:

The Baby Calmer's Telephone/Skype Consultation Package - Overview:

The Baby Calmer's Telephone/Skype Consultation Packages are perfectly suited to:

  • Parents of newborns and older babies, toddlers or young children, either from the Brisbane area, or intrastate, interstate and internationally.
  • Parents of newborns and older babies, toddlers or young children, who either do not reside in the Brisbane area, who would find attending The Baby Calmer's rooms or accommodating an in-home consultation or support service logistically challenging, or who may prefer a more economical option to a home visit.

The Baby Calmer's services are specifically designed to support parents who:

  • are feeling overwhelmed by the plethora of conflicting parenting information available
  • are seeking safe, gentle, research based, emotion-focused information and guidance 
  • would benefit from an empathic and supportive listening ear
  • need support to help guide them towards the most developmentally appropriate, immediately tangible options that will make a difference to their own parenting concerns or their baby, toddler or young child's presenting issues.

The Baby Calmer’s Telephone/Skype Consultation Package can help parents:

  • express their frustrations and struggles to someone who can understand and empathise with their difficulties, put them at ease, and begin to offer some immediate and useful information, guidance, reassurance, counselling and / or support that responds to their  specific parenting issue or concerns regarding their newborn, toddler or young child.

The usefulness of your telephone/skype consultation package will largely depend on the nature and complexity of your parenting concerns, and / or your baby, toddler or young child's presenting issue(s).  It is important to acknowledge that whilst a brief telephone/skype consultation package can provide enough time to offer the 'general' support and immediate feedback most parents are seeking, it may be unrealistic to expect that a long-standing or complex issue(s) can be resolved in this context.  The Baby Calmer may recommend  a more suitable service from those offered on the website, should this need arise.  Generally speaking, telephone/skype consultation clients report that the support they receive and outcomes they experience from working in this context, more than meets their expectations!

The Baby Calmer's professional philosophies and approaches to supporting and guiding parents and their babies, toddlers and young children are very much based on safe approaches, sound research, as well as current insights into infant and early years development.  A strong focus is placed on supporting, fostering and preserving both the attachment process as well as the physical and emotional bonding  that occurs between parents and their baby, toddler  or young child.  A baby, toddler or young child's wholistic wellbeing is always the priority, the approaches and information provided will be reflective of this professional philosophy.  Clients can be assured that The Baby Calmer will never recommend, teach or use any forms of controlled crying, controlled comforting, controlled settling or other ignoring strategies when working with families.

Your 'Reassurance' or your 'Reassurance PLUS' telephone consultation package may focus on any or all of the following:

  • presenting general advice and information regarding newborn sleep and / or crying; specific guidance related to any parenting challanges you may have; empathic and compassionate reassurance; birth-debriefing, counselling and / or support; insights and sharing of developmentally appropriate strategies  in relation to your baby, toddler or young child's presenting issues, or your specific parenting issue.

The Baby Calmer's Telephone/Skype Consultation Package Options, Formats and Fees:

◊  'Reassurance' Telephone Consultation Package (all age babies, toddlers and young children): $145 AUD

- up to 1.5 hours of information, guidance and support available for parents, plus 7 days of complimentary email / texting follow-up and support.

◊  'Reassurance PLUS' Telephone Consultation Package (all age babies, toddlers and young children): $295 AUD

- up to 3 hours of information, guidance and support available for parents, plus 14 days of complimentary email / texting follow-up and support.

◊  Standard 'ALL DAY' Telephone Consultation Package (all age babies, toddlers and young children): $595 AUD

- up to  6 hours of telephone and skype contact/support available (usually) between 9.30 am and 5.30 pm, plus 30 days of complimentary email / texting follow-up and support.
 
Standard 'ALL DAY / ALL NIGHT" Telephone Consultaton Format:
 
During your Standard 'ALL DAY' Telephone Consultation with The Baby Calmer, I will be on telephone/skype 'standby' to support you and your baby for the duration of the sixt hour period.  Time permitting, and depending on what is presented as your most urgent support requirement(s), together with The Baby Calmer, you (and your partner if you wish) and your baby, toddler or young child may:
  • Prepare and further share a situational overview of yours and your baby, toddler or young child's presenting issues.
  • Complete a pre and perinatal interview and parenting history.
  • Complete a Birth Debrief.
  • Outline the goals, outcomes and expectations you have for your current presenting issue.
  • Discuss and reflect on your feelings around the particular parenting challenge(s) you are currently experiencing.
  • Explore possible options, strategies and approaches that may alleviate your immediate concerns and lead towards a solution focused future for you and your baby, toddler or young child.
  • Consider and make decisions about the most beneficial way of meeting yours and your baby, toddler or young child's future needs.
  • Develop an outline of the most developmentally appropriate and suitable techniques / approaches to help support your baby, toddler or young child's sleep challange(s), and/or your specific parenting challenges, and create a brief overview of how to implement the aforementioned.
  • Trial some of the techniques and approaches suggested by The Baby Calmer, and receive immediate feedback and support via telephone or skype.
  • Discuss how you can independently incorporate and implement your gentle, emotion-focused sleep or parenting support plan for your baby, toddler or young child in your own home.
  • Ask further questions, gain deeper awareness and develop a more detailed insight around your specific parenting concern(s) or your baby, toddler or young child's presenting issue(s).
  • Debrief your telephone consultation experience with The Baby Calmer, and ensure that all relevant aspects of your consultation goals, outcomes and expectations have been addressed.
  • Receive a further 60 days of ongoing email and texting support as you independantly implement the options, strategies and approaches recommended and discussed, or collaboratively designed, during your consultation.
  • Receive a range of complimentary parenting support materials and information regarding access to other appropriate parenting resources that may assist you in supporting your baby, toddler or young child's ongoing sleep or parenting needs.

Additonal General Information and How to Book:

  • Your telephone consultation commences from the time the consultation was booked.  Please ensure that you are available to answer your telephone / skype at this time.
  • It is your responsibility to ensure that you utilise your consultation time with The Baby Calmer to your best advantage. 
  • Telephone or Skype contact will be made by The Baby Calmer to the provided mobile phone or skype contact address.

Booking and Payment Process -

Your telephone / skype consultation with The Baby Calmer can be booked by telephone or email.

Prior to the commencement of your telephone consultation with The Baby Calmer, you will be required to cut and paste, reply to and email your responses to the questions below:

  1. Your full name.
  2. Your city and country of residence.
  3. Your contact telephone number and skype contact details.
  4. Name and age (including date of birth) of your baby, toddler or young child the telephone consultation will refer to.
  5. A detailed outline of your child's pre and perinatal period (in particular, as much detail as you can about their birth experience), your birth experience, and any significant or on-going stresses that have occurred or commenced in the 12 months prior to your child's birth, until the present day.
  6. Provide a basic outline of the presenting issue(s).
  7. Describe your current parenting style.
  8. Describe strategies and approaches that you have already tried and the level of success you have or have not achieved with these.
  9. List any parenting books you may have referred to already, and share whether or not you found them to be useful / not so useful.
  10. Provide details of your availability in the next 12 to 72 hours for your telephone consultation – include dates and proposed timeframes.
  11. Outline what you hope to achieve from your telephone consultation with The Baby Calmer.

Pre-payment is essential  -

Upon receipt of your enquiry and confirmation that you wish to go ahead with your telephone consultation, The Baby Calmer will require full pre-payment in advance.  This is usually completed using your credit card (over the phone), a paypal request email, or your payment can be direct deposited into The Baby Calmer's bank account (Australian customers only) - where funds must be presented prior to the commencement of your consultation.

The Baby Calmer will telephone / skype you at the agreed appointment date and time at the skype address or mobile number you provide.

Upon receipt of payment, your appointment period is specifically set aside for you.  If you change your mind and do not wish to go ahead with your telephone consultation, no refunds are provided.  If you, your baby or The Baby Calmer become ill or experience an emergency that prevents participation in the telephone consultation at the agreed time, a new appointment time will be rescheduled (subject to availability).  Please provide as much notice as possible should this occur.