The Baby Calmer's Telephone/Skype Consultation Package - Overview:

The Baby Calmer's Telephone/Skype Consultation Package is specifically designed for parents who are feeling overwhelmed by the plethora of conflicting parenting information available, and are seeking safe, gentle, research based, emotion-focused information and guidance, along with an empathic and supportive listening ear, to help guide them to the most appropriate, immediately tangible options towards making a difference to their own parenting concerns or their baby, toddler or young child's presenting issues.

The Baby Calmer’s Telephone/Skype Consultation Package can help parents express their frustrations and struggles to someone who can understand and empathise with their difficulties, put them at ease, and begin to offer some immediate and useful information, guidance, reassurance, counselling and / or support that responds to their  specific parenting issue or concerns regarding their newborn, toddler or young child.

The usefulness of your telephone/skype consultation package will largely depend on the nature and complexity of your parenting concerns, and / or your baby, toddler or young child's presenting issue(s).

It is also important to acknowledge that whilst a telephone/skype consultation package can provide enough time to offer the 'general' support and immediate feedback most parents are seeking, it may be unrealistic to expect that a long-standing or complex issue(s) can be resolved in this context.  The Baby Calmer may recommend  a more suitable service from those offered on the website, should this need arise.  Generally speaking, telephone/skype consultation clients report that the support they receive and outcomes they experience from working in this context, more than meets their expectations!

The Baby Calmer's professional philosophies and approaches to supporting and guiding parents and their babies, toddlers and young children are very much based on sound research, as well as current insights into infant and early years development.  A strong focus is placed on supporting, fostering and preserving both the attachment process as well as the physical and emotional bonding  that occurs between parents and their baby, toddler  or young child.  Clients can be assured that The Baby Calmer will never recommend, teach or use any forms of controlled crying, controlled comforting, controlled settling or other ignoring strategies when working with families.

The Baby Calmer's Telephone/Skype Consultation Package Options ...

During your "Standard Telephone/Skype Consultation Package" you can expect to:

• Share a detailed outline of your baby, toddler or young child’s presenting issues.
• Discuss and reflect on your feelings around the particular parenting challenge you are currently experiencing.
• Ask questions, gain awareness and develop insight around your specific parenting concern(s) or your baby, toddler or young child's presenting issue(s) .
• Explore possible options, strategies and approaches that may alleviate your immediate concerns and lead towards a solution focused future for you and your baby, toddler or young child.
• Consider and make decisions about the most beneficial way of meeting yours and your baby, toddler or young child's future needs.
• Receive individualised parenting support materials which are relevant to your current parenting issue (via email).
• Receive follow-up email responses to any further questions or concerns that may arise within the 10 days immediately following your standard telephone consultation.

The standard telephone consultation package incorporates 'up to' 90-minutes of general information, guidance, reassurance, birth-debriefing, counselling and / or support in relation to your in relation to your baby, toddler or young child's presenting issues, or your specific parenting issue.  Should you wish to extend your telephone consultation beyond 90 minutes, a flat fee of $1.00 per additional minute applies.

If you select the "Standard Plus Telephone/Skype Consultation Package", you will receive all of the benefits of the Standard Telephone/Skype Consultation Package, along with:

• A further 90-minutes (180 minutes in total - up to 3 hours) of general information, guidance, reassurance, birth-debriefing, counselling and / or support in relation to your in relation to your baby, toddler or young child's presenting issues, or your specific parenting issue.  This further consultation period can be added onto the initial 90 minutes, or can be incorporated a little later into the day or evening in which the standard plus telephone consultation is taking place.  For example - you may wish to trial some of the techniques and approaches suggested by The Baby Calmer after the first 90 minute period, and schedule the balance of your time alloted to later in the day or early evening.  Should you wish to extend your telephone consultation beyond 180 minutes, a flat fee of $1.00 per additional minute applies.
• A total of 30 days of unlimited email follow-up to provide further support and encouragement as you independently implement the options, strategies and approaches as recommended by The Baby Calmer during your 'Standard Plus  Telephone/Skype Consultation' and / or as per your parenting support materials.

If you select the "Premium Telephone/Skype Consultation Package", you will receive all of the benefits of the Standard Plus Telephon/Skypee Consultation Package, along with:

• A further 180 minutes (360 minutes in total - up to 6 hours) of general information, guidance, reassurance, birth-debriefing, counselling and / or support in relation to your in relation to your baby, toddler or young child's presenting issues, or your specific parenting issue.  This further consultation period can be added onto the initial 90 minutes, or can be incorporated a little later throughout or into the day or evening in which the standard plus telephone consultation is taking place.  For example - you may wish to trial some of the techniques and approaches suggested by The Baby Calmer after the first 90 minute period, and schedule the balance of your time alloted towards later in the day or early evening.  Essentially, between the hours of 8.30 am and 9.30 pm, The Baby Calmer will be on telephone and/or skype 'standby' to support you and your baby for a period of up to 6 hours!  Should you wish to extend your telephone consultation beyond 360 minutes, a flat fee of $1.00 per additional minute applies.
• A total of 45 days of unlimited email follow-up to provide further support and encouragement as you independently implement the options, strategies and approaches as recommended by The Baby Calmer during your 'Premium Telephone/Skype Consultation' and / or as per your parenting support materials.

Your telephone consultation commences from the time the consultation was booked.  Please ensure that you are available to answer your telephone at this time.

It is your responsibility to ensure that you utilise your consultation time with The Baby Calmer to your best advantage.  The Baby Calmer will provide 15 minutes notice that your telephone consultation period is drawing to a close.

Calls within Australia are made by The Baby Calmer to the provided mobile phone or landline number.

International calls are made by The Baby Calmer to landlines only, and will incur an additional fee of $30 (may be more depending on country of origin) to cover international call costs.

How to arrange your Standard, Standard Plus, or Premium Telephone/Skype Consultaton with The Baby Calmer:

Booking and Payment Process -

Your telephone consultation with The Baby Calmer can be booked by telephone or email.

Prior to the commencement of your telephone consultation with The Baby Calmer, you will be required to cut and paste, reply to and email your responses to the questions below:

1. Your full name.
2. Your city and country of residence.
3. Your contact telephone number – landline or mobile telephone number within Australia.
4. Landline only for international telephone consultations.
5. Name and age (including date of birth) of your baby, toddler or young child the telephone consultation will refer to.
6. A detailed outline of your child's pre and perinatal period (in particular, as much detail as you can about their birth experience), your birth experience, and any significant or on-going stresses that have occurred or commenced in the 12 months prior to your child's birth, until the present day.
7. Provide a basic outline of the presenting issue(s).
8. Describe your current parenting style.
9. Describe strategies and approaches that you have already tried and the level of success you have or have not achieved with these.
10. List any parenting books you may have referred to already, and share whether or not you found them to be useful / not so useful.
11. Provide details of your availability in the next 12 to 72 hours for your telephone consultation – include dates and proposed timeframes.
12. Outline what you hope to achieve from your telephone consultation with The Baby Calmer.

Pre-payment is essential  -

Upon receipt of your enquiry and confirmation that you wish to go ahead with your telephone consultation, The Baby Calmer will require full pre-payment in advance.  This is usually completed over the phone using your credit card, or your payment can be direct deposited into The Baby Calmer's bank account.

The Baby Calmer will telephone you at the agreed appointment date and time on the landline or mobile number you provide.

At the agreed appointment time, The Baby Calmer will be ready for your call, and will be available for 'up to' 90 minutes.

Upon receipt of payment, your appointment period is specifically set aside for you.  If you change your mind and do not wish to go ahead with your telephone consultation, no refunds are provided.  If you, your baby or The Baby Calmer become ill or experience an emergency that prevents participation in the telephone consultation at the agreed time, a new appointment time will be rescheduled (subject to availability).  Please provide as much notice as possible should this occur.